What is the single most important thing you learned from reading this book? What you do not say might have stronger implications that what you actually say. This book was an eye-opener in so many ways and can be used for more than just business transaction.
Does reading this book change the way you think? Yes. Human behaviour is predictable in so many ways and yet so much of it remains unexplained. Using simple communication tools, you can get a clearer understanding on how to get your message across and this book definitely sheds some light on the topic.
Would you recommend this book to other readers? Most definitely. If you are looking for a guide to improvde your interactions or your business relations, then this is a must read.
Disclosure - I received a free copy of the book which did not affect my honest opinion.